Refund policy

Store Policy

Final Sale Policy

Due to hygiene and safety reasons, all jewelry purchases are final sale. We do not accept returns, refunds, or exchanges.

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. Include clear photos of the item and its packaging so we can review your claim.

If your claim is approved, we will provide a replacement at no additional cost.

Shipping Policy

At Eleganza by Paola, we are committed to processing and shipping your order quickly and securely.

• Orders are processed within 2–3 business days after payment is confirmed.
• Once your order ships, you will receive a confirmation email with tracking information.
• We offer standard shipping within the United States, with an estimated delivery time of 5–7 business days.
• Express shipping options are available at checkout for faster delivery.
• Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other unforeseen circumstances.
• Shipping costs are calculated at checkout based on your location and order weight.

Thank you for choosing Eleganza by Paola. We truly appreciate your support and your business. 🤍

For any concerns with your order, contact us at:

Email: Support@eleganzabypaola.com

Address: PO Box #59, Bronx, NY 10465