Collection: Store Policy
Due to hygiene and safety reasons, all jewelry purchases are final sale. We do not accept returns, refunds, or exchanges. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos of the product and packaging. We will review your claim and, if approved, provide a replacement at no additional cost.
At Eleganza by Paola, we are committed to delivering your order quickly and securely. Please review our shipping policy below:
• Orders are processed within 2–3 business days after payment is confirmed.
• You will receive a confirmation email with tracking information once your order has shipped.
• We offer standard shipping within the United States (estimated delivery: 5–7 business days).
• Express shipping options are available at checkout for faster delivery.
• Delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.
• Shipping costs are calculated at checkout based on your location and the weight of your order.